We will make every effort to describe all our products as correctly as possible. However, we understand occasionally not all items received are as you expected and therefore, we offer a ‘Free 14 Day Return Policy’. Please note we do not currently offer this service for Northern Ireland, Republic of Ireland as well as our international customers. We offer a ‘Free 14 Day Return Policy’ for UK customers only. If you need a last moment gift please email and or choose to pay for the next day delivery option by telephoning us directly After this time we can post but we can not guarantee delivery. Our last UK Shipping date is usually 10 days before Christmas or 5 working days. Our last Overseas and European shipping date is two weeks before Christmas. Please order in advance and please be patient during this time NOTE- We are seeing severe delays through EU customs with parcels taking ALOT longer than normal to arrive.
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To combat this we are still offering free shipping charges to Europe (at the moment). This charge is not included in the sales price on our website and will be an additional charge. The cost will depend on your countries customs duties. We have no problems sending goods/items to the EUīut please bear in mind that due to EU legislation, all goods coming from outside the EU may incur customs charges. International Please note that as of January 1st 2021 the UK has left the the EU. Please contact us if you require further information.
The delivery times will vary depending on the destination country too. Again, items under 2kgs are shipped using royal mail and any orders over 2kgs are shipped by courier service. International shipping are again weight based and costings also vary with your country of origin. These orders are dispatched the next day and arrive within 48 hours.
All UK orders over 2kgs are dispatched by courier company such as TNT or DPD or similar. This takes can take up to 5 working days to arrive. UK orders under 2kgs are dispatched by royal mail first class signed for unless otherwise stated. All UK orders are dispatched within 24 hours.
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